Late on Thanksgiving Eve, Chemours, North Carolina's Department of Environmental Quality, and Cape Fear River Watch released a proposed draft of a Consent Order that cites the chemical giant for past PFAS pollution and puts in place future benchmarks and controls to protect the environment. 


The region's largest newspaper, the Wilmington, NC StarNews asked for our opinion about the deal.  As you can read, while environmental groups gained a few important concessions, we feel the biggest winner in the deal was Chemours.  And it's not even close.  For what amounts to a speeding ticket, they get to walk away from their past pollution.  The biggest losers in the deal?  Water utilities - and their customers - who must spend hundreds of millions to clean up the drinking water that was tainted.


The deal sets a dangerous precedent for water utilities across the country.  Companies can damage our source waters, pay a speeding ticket, and walk away, leaving the water industry to clean up the mess on our own dime.

WaterPIO was proud to be the guest of Travis Loop of the Water Environment Federation for his worldwide "Words on Water" podcast.  (It's been downloaded in more than 90 countries.)


The conversation was so lively, it's a double-length pod. We talked about the benefits of boosting customer communications; creating crisis COMMS plans; and handling emerging contaminant discoveries, including PFAS contamination.  Our conversation can be found on iTunesGoogle Play for Android, and Spotify.

After handling the aftermath of Hurricane Florence, WaterPIO was back on the road in October and November, training and informing water professionals about public communications.  


We started off with two presentations to the Georgia Rural Water Conference on October 23rd and 24th.  The topics?  How to Handle Customer Communications in The Instant Information Age and How to Create a Successful Crisis Communications Plan.  After a quick return to North Carolina to handle PFAS communications we presented at AWWA's Water Infrastructure Conference in Atlanta.  The topic?  How to Use Today's Media Landscape to Gain Support for Infrastructure Funding.


In November, we spoke to attendees of the South Carolina Rural Water Association's Annual Conference, NC AWWA-WEA's "Planning for the Future" Workshop, and the North Carolina Rural Water Association's Regional Training.  If you couldn't join us on the road, you can just email us for copies of our presentations; we'll gladly share what we've learned.  


For more than a decade, WaterPIO has led water and sewer communications for several utilities, providing clear, concise information to the press and the public around the clock.

We live in The Instant Information Age.  Your customers are receiving the news they want - no matter how important - without needing to ask for it.  


There's new proof of how consistent communications work can go to help your entire operation.  J.D. Power's Water Customer Survey shows how water utilities that regularly communicate with their ratepayers receive significantly higher satisfaction scores.


WaterPIO helps water utilities meet their customers' growing expectations for information. We can develop and implement communications strategies that improve connections with customers without taxing your time and resources.  


66" Main Break, Potomac, MD, 12/23/08.  Swift water rescues were broadcast around the world.  WaterPIO staff produced the event that changed the conversation.  The utility still refers to the event's success today.

WaterPIO offers Public Information Officers who work for or with water utilities more than four decades of industry experience.  We've seen in all in the water & sewer worlds.


We've directed communications for utilities serving three million people, successfully working with mass media and social media for more than a decade.


We know how difficult your outreach work can be when you have limited time and resources, especially if you have several messages to communicate. That's where WaterPIO can affordably help your efforts.


WaterPIO makes budgets go farther and our assistance is always provided in your good name; we're simply here to help you succeed.


When the chemical compound GenX was found in the Cape Fear (NC) River, the source water for four utilities, WaterPIO helped multiple clients address their customers' concerns and set a path for the future

WaterPIO is a communications pioneer in the water and wastewater industry. We've seen it all during our years in water and can defuse any crisis that arises, be it a major transmission main break or the discovery of emerging contaminants in drinking water.  


If your water operation doesn't have a detailed crisis communications plan, we can create and implement a system-wide approach that makes sure you are prepared for any crisis that may come your way.  


We have a proven track record of success; we've presented our positive results to more than two dozen national, state, regional, and local conferences in 18 months, including National Rural Water's WaterPro and AWWA's Water Infrastructure Conference.


WaterPIO can keep your audiences in the know on a consistent basis and enact an extensive array of short-term, long-term, project and crisis-centered services.  We know your time and resources are limited, so all of WaterPIO's plans are crafted with your utility's needs, budgets and personnel in mind, combined together for ease of use.  


Take a look at our complete rundown of services and contact us; we'll be happy to tell you how all of our plans possess proven track records of success. 


WaterPIO-produced print materials, web, and online content have effectively informed our customers at the lowest possible cost for more than a decade.  


We've produced Consumer Confidence Reports, Annual Reports, bill inserts, brochures, posters, signage, and other Web content that engage customers and key stakeholders for maximum impact. And our social media content moves the needle with key influencers.


Sometimes the simplest steps provide a water and wastewater utility with the greatest impact.


WaterPIO can help you tell your story through informative and entertaining customer outreach plans that impact groups of people ranging from five to thousands.


Our public meetings and presentations have educated hundreds of customers and water professionals about our clients' important role in the community. 

WaterPIO, LLC        P.O. Box 1256, Hampstead, NC 28443      24/7 Access:  (910) 622-8472