Customer & social media COMMS experts, WaterPIO helps utilities meet growing press & public expectations for information using proven methods & messages.
WATER QUALITY COMMUNICATION EXPERTS
Decades of experience communicating about sensitive water quality concerns to customers & communities. Leaders on PFAS. Lead. Taste & Odor. DBPs. Fluoride.
CRISIS COMMUNICATION PIONEERS
Always On Call with award-winning crisis COMMS planning & response, WaterPIO created the first Customer Notification System for water & sewer emergencies.
SHARING OUR EXPERIENCE & EXPERTISE
Every year, we train hundreds of water professionals and speak at dozens of national, regional, & state events. ACE. WEFTEC. PWX. WaterPro. UMC. WIC. OneWater.
WHO WE ARE
Using more than 70 years of news & water industry experience, WaterPIO boosts public, mass media, & social media communications in ways that will benefit you, your customers, and your key stakeholders.
We plan and produce affordable, award-winning COMMS services, including:
Customer communication plans & outreach for everyday actions and important projects, like AMI
Proactive media outreach & rapid response plans for public confusion & misinformation
Elected official communications, including media training & interview preparations
Community outreach approaches for a variety of water & wastewater challenges, including taste & odor, lead, & PFAS discoveries
Crisis communications plan development & 24/7 services, including on-scene support
Social media content & outreach. Web content.
Creation and production of public information materials, including brochures & bill inserts
Development and production of Water Quality Reports/CCRs, strategic plans, CIPs, & annual reports
Just a few examples of our customer & crisis COMMS work.
PUTTING AN END TO A PFAS PANIC
WaterPIO was flown in to end a PFAS panic by providing important perspective during packed city council meetings. After we handled hours of questions from the press and the public, water service was restored in 48 hours.