After a brief break from giving presentations across the Southeastern U.S., WaterPIO is back on the road training and informing water professionals about public communications, including a speech to the National Rural Water Association's WaterPro conference


After the North Carolina Rural Water Association's Leadership Summit, we're heading to WaterJam 2018South Carolina Rural Water's Annual Conference, North Carolina AWWA-WEA's "Planning for the Future" Institute Training, and finally WaterPRO.  If you can't join us on the road, just email us for copies of our presentations.

For the second time in a month, a major national podcast turned to WaterPIO.  This time, we sat down with The H2_Duo for their top-ranked "Water in Real Life" pod.  A fellow water COMMS start-up - we compliment each other well - we talked about a ton of hot-button water communication topics.


The often-hilarious conversation detailed how our clients have benefited from engaging with the press and                                            the public early and often.  Our conversation is found on iTunes, Google Play for Androidand Stitcher.

WaterPIO was also proud to be the guest of Travis Loop of the Water Environment Federation for his worldwide "Words on Water" podcast.  (It's been downloaded in more than 90 countries.)


The conversation was so lively we went well past his normal time as we talked about the benefits of:  boosting customer communications; creating extensive crisis communications plans; and preparing for the impact of emerging contaminant discoveries.  Our conversation is found on iTunes, Google Play for                                                        Androidand Spotify.

During the EPA's PFAS Summit, several news outlets called on WaterPIO for our insights on the issue of emerging contaminants.  ABC News highlighted our concerns about the EPA's public communication efforts surrounding the summit and, to more specifically help our clients, we made our latest of several talk show appearances to discuss the Summit.  (Start at 20:20.) 


We were at the EPA's PFAS Public Meeting to be held in Fayetteville, North Carolina on August 14, 2018 and are using the information gathered at the event to help inform our work for our clients.


For more than a decade, WaterPIO has led water and sewer communications for several utilities, providing clear, concise information to the press and the public around the clock.

We live in The Instant Information Age.  Your customers are receiving the news they want - no matter how important - without needing to ask for it.  


WaterPIO helps water utilities meet their customers' growing expectations for information. We can develop and implement communications strategies that improve connections with customers without taxing your time and resources.  


We'll do the work for you, enabling you to focus on your essential duties: providing safe and reliable water services. And there's new proof of how consistent communications work can go to help your entire operation. 

J.D. Power's Water Customer Survey shows how water utilities that regularly communicate with their ratepayers receive significantly higher satisfaction scores.


66" Main Break, Potomac, MD, 12/23/08.  Swift water rescues were broadcast around the world.  WaterPIO staff produced the event that changed the conversation.  The utility still refers to the event's success today.

WaterPIO offers Public Information Officers who work for water utilities or local government water operations more than two decades of newsroom and public relations experience. We've directed communications for utilities serving three million people, successfully promoting their work through the media for more than a decade.


We know how difficult your outreach work can be when you have limited time and resources, especially if you have several topics to communicate. That's where WaterPIO can affordably help your efforts.


WaterPIO makes budgets go farther through quick-acting, short-term or year-round communications planning and implementation. Our assistance is always provided in your good name; we're simply here to help you succeed.


When the chemical compound GenX was found in the Cape Fear (NC) River, the source water for four utilities, WaterPIO helped multiple clients address their customers' concerns and set a path for the future

WaterPIO is a communications pioneer in the water and wastewater industry. We've seen it all during our years in water and can defuse any crisis that arises, be it a major transmission main break or the discovery of emerging contaminants in drinking water.  


If your water operation doesn't have a detailed crisis communications plan, we can create and implement a system-wide approach that will ensure you and your staff are prepared for any crisis that may come your way.  


For a fraction of the cost of your staff's time or the addition of personnel, we can train your team to handle real or social media-created emergencies. We have a proven track record of success; we've presented our positive results in crisis situations to more than two dozen national, state, and regional water industry conferences.


WaterPIO can keep your audiences in the know on a consistent basis and enact an extensive array of short-term, long-term, project and crisis-centered services.  We know your time and resources are limited, so all of WaterPIO's plans are crafted with your utility's needs, budgets and personnel in mind, combined together for ease of use.  


Take a look at our complete rundown of services and contact us; we'll be happy to tell you how all of our plans possess proven track records of success. 


WaterPIO-produced print materials, web, and online content have effectively informed our customers at the lowest possible cost for more than a decade.  


We've produced Consumer Confidence Reports, Annual Reports, bill inserts, brochures, posters, signage, and other Web content that engage customers and key stakeholders for maximum impact. And our social media content moves the needle with key influencers.


Sometimes the simplest steps provide a water and wastewater utility with the greatest impact.


WaterPIO can help you tell your story through informative and entertaining customer outreach plans that impact groups of people ranging from five to thousands.


Our public meetings and presentations have educated hundreds of customers and water professionals about our clients' important role in the community. 

WaterPIO, LLC        P.O. Box 1256, Hampstead, NC 28443      24/7 Access:  (910) 622-8472