WaterPIO is leading PFAS-related communications for several clients and serving as a resource on emerging contaminant communications for industry associations across eight states and the District of Columbia.  With this week's PFAS Summit making news in Washington, DC, you can read about the reaction we've received from industry professionals on our "We Talk Water" blog.

Simply put, ECs are fast becoming the greatest threat to public confidence in their drinking water in our lifetime.


The Environmental Working Group - an organization we've taken issue with in the past - is out with the latest update of its study showing PFAS contamination sites across the country.  This time, we agree with their findings.  These contaminants are going to be found in more and more places, and in more and more of our drinking water.


For more than a decade, WaterPIO has been on call for water and sewer utilities, providing information to customers 24/7/365.

We live in The Instant Information Age.  Your customers are receiving the news they want - no matter how important - without needing to ask for it.  

WaterPIO helps water utilities meet their customers' growing expectations for information. We can develop and implement communications strategies that improve connections with customers without taxing your time and resources.  


We'll do the work for you, enabling you to focus on your essential duties: providing safe and reliable water services. And there's new proof of how consistent communications work can go to help your entire water operation.  J.D. Power's Water Customer Satisfaction Survey shows how water utilities that regularly communicate with their ratepayers receive significantly higher scores.


One Year Later:  66" Main Break, Potomac, MD, 12/23/08.  Helicopter rescues were broadcast

around the world.

WaterPIO offers our fellow PIOs - those who work for a water utility or for a local government that oversees a water operation - more than two decades of combined newsroom and public relations experience to call upon, more than a decade of it gained as a water utility PIO.  


As fellow PIOs, we know how difficult your outreach work can be when you have limited time and resources, especially if you have several topics to communicate beyond the water world.  


WaterPIO can make your budgets go farther through quick-acting, short-term or year-round communications planning and implementation.   Our assistance is provided in your good name; we're simply here to help you succeed.



Back in 2008, WaterPIO built the first emergency notification system specifically designed for a water

and sewer utility.

WaterPIO is a communications pioneer for the water and wastewater industry.  If your water operations don't have a dedicated PIO, we can support your  staff with outreach plans that proactively puts out positive information about your good work.  


We've seen it all in water and can defuse any crisis that arises, be it a major main break or the discovery of unregulated contaminants in finished water.


For a fraction of the cost of your staff's time or the addition of personnel, we can keep your constituents informed about your work so they will be on your side when you need to turn to them for infrastructure funding.  We have a proven track record; we've presented our positive results to more than a dozen national and regional conferences.


COMPREHENSIVE SERVICE Plans with 24/7 Support

WaterPIO can keep your audiences in the know on a consistent basis and enact an extensive array of short-term, long-term, project and crisis-centered services.  We know your time and resources are limited, so all of WaterPIO's plans are crafted with your utility's needs, budgets and personnel in mind, combined together for ease of use.  


Take a look at our complete rundown of services and contact us; we'll be happy to tell you how all of our plans possess proven track records of success. 


WaterPIO-produced materials, websites, and online content have effectively informed our customers at the lowest possible cost for more than a decade.  


We've written and designed Consumer Confidence Reports, Annual Reports, CAFRs, bill inserts, brochures, posters, signage, and Web content that engage customers and key stakeholders for maximum impact.  



Sometimes the simplest steps provide a water and wastewater utility with the greatest impact. WaterPIO can help you tell your story through informative and entertaining outreach plans that impact groups of five or events entertaining 50,000.


Our public meetings and presentations have educated hundreds of customers and water professionals about our clients' important role in the community. 


WaterPIO, LLC        P.O. Box 1256, Hampstead, NC 28443      24/7 Access:  (910) 622-8472